As MVV grows its EV charging network, ensuring efficient management and scalability becomes more demanding. This case study shows how MVV leverages chargecloud as a backend platform and Evailable to enhance performance and reliability.
About MVV & chargecloud
MVV & chargecloud – Scaling charging infrastructure with AI-powered operations
MVV Energie AG is a regional energy provider in Germany, driving the expansion of public and corporate EV charging infrastructure in Mannheim and beyond. To manage and scale its growing network, MVV relies on chargecloud’s backend platform—complemented by Evailable’s AI-driven optimization.
Together, this setup enables MVV to not only expand its charging infrastructure but also continuously improve its operational performance and availability.
Takeaway: MVV combines chargecloud’s backend with Evailable’s AI to scale and optimize its EV charging operations.
Challenges & Complexity
As MVV expanded its EV charging infrastructure, operational complexity and performance requirements increased significantly.
Key challenges included:
- Lack of transparency on charger performance: Limited visibility into issues at charging point level
- High operational effort: Manual fault handling and administrative processes
- Scaling complexity: Rapid growth required standardized and efficient operations
- Availability expectations: High reliability needed to ensure successful charging sessions
Takeaway: MVV needed a solution to improve visibility, reduce operational effort, and increase availability at scale.
Solution & Implementation
To support scalable growth, MVV implemented chargecloud as its central Charge Point Management System (CPMS) and integrated Evailable as a marketplace partner.
Evailable complements this by:
- Providing AI-based analysis at charging point level
- Detecting issues before they impact operations
- Enabling automated troubleshooting and optimization
- Increasing availability and directly improving charging success rates
Approach: chargecloud provides the operational backbone, while Evailable enhances the system with data-driven optimization and predictive capabilities to improve day-to-day operations.
Takeaway: Evailable adds an intelligent optimization layer to chargecloud’s backend, improving performance and reducing operational effort.
Results & Benefits
With chargecloud and Evailable in place, MVV significantly improved both the scalability and performance of its charging infrastructure.
Key benefits:
- Scalable infrastructure growth: Expansion from fewer than 100 to over 5,900 charging points
- Higher availability: +6% increase in successful charging processes
- Reduced operational effort: Automated analysis and troubleshooting
- Improved performance transparency: Deeper insights into charging operations
- Enhanced user experience: More reliable charging for end customers
Takeaway: Evailable directly contributes to higher availability, improved performance, and more efficient operations at scale.
Customer Statement & Conclusion
By combining chargecloud’s backend capabilities with Evailable’s AI-driven optimization, MVV has built a scalable and high-performing charging infrastructure. While chargecloud ensures efficient management and billing, Evailable enhances operations with data-based insights, automated troubleshooting, and increased availability.
This combination allows MVV to not only scale its charging network, but also continuously improve performance and reliability.
Takeaway: Evailable enables MVV to operate its charging infrastructure more efficiently, reliably, and at scale.
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